Nutrition Negative Balance FAQs
Waukee Community School District uses the notification system School Messenger to send negative balance notifications to parents. The district no longer sends home paper reminders for low and negative balances. Instead, parents receive a phone call to the primary phone number that is listed in PowerSchool and an email. Only one phone number will be called around 12 p.m.
This only affects elementary through grade seven students. The current policies and procedures in place do not allow students grades 8-12 to charge or acquire negative balances; therefore, those students will not receive a notification.
You have the option to send cash or check made payable to Waukee Nutrition Department to the school or pay online using RevTrak. If you have any questions please contact your school secretary, lunch clerk, or the Nutrition Department at 987-2719.
Why are we making this change?
This will allow the district to not only make this process more efficient, but by going “Green” the district will save money that can be better used in other areas.
Why, after I deposited money, did I still receive a phone call?
Data is pulled from PowerSchool into SchoolMessenger at 6:30 a.m. SchoolMessenger calls are scheduled to begin at 12 p.m. This means if you make a payment after data has been imported, you may still receive a call.
What is the difference between low balance and negative balance notifications?
A low balance notification means the student’s account still has funds available, but it will be time to deposit additional funds soon. A negative balance notification, will be issued when funds are no longer available and the account now has a negative balance. Phone calls will not be made to families with low balances.
How can I change my low balance notification level?
Parents can set their low balance notifications using ParentOnline or RevTrak.
My child receives free/reduced meals why did I receive a negative balance notification?
A student who receives free/reduced meals may have a negative balance if they choose to purchase an extra milk or a la carte menu options. A la carte menu options are not included in a free/reduced meal. If funds have not been deposited into a student’s account and they purchase an a la carte menu item, this would cause their account to go negative. For a list of a la carte items please visit the district website by clicking Nutrition and then clicking Prices.
Can I block my child from charging a la carte menu items?
Parents often want to know how to set limits on what their child can spend. ParentOnline allows parents to view their child’s nutrition account, monitor/set spending limits, and view account history. Parents will be able to use one sign-in for multiple students. Parents must sign in and create an account in order to set limits for what their student can spend their Nutrition money on. ParentOnline website to create account click here.
How can I deposit cash into my childs’ account?
Parents/Guardians may send cash or check made payable to Waukee Nutrition Department to the student’s school. Electronic payments using credit or debit can be made online by visiting http://waukee.revtrak.net/tek9.asp
If the district is going to a “Green” policy, why did I still receive a paper letter?
District policy requires a letter to be sent to the home of a student after three meals have been charged to a negative account.
How will I be notified if my child has charged three lunches?
The school district will make reasonable efforts to notify families when meal account balances are low. Additionally, the school district will make reasonable efforts to collect unpaid meal charges classified as delinquent debt. The school district will coordinate communications with families to resolve the matter of unpaid charges. Families will be notified of an outstanding negative balance once the balance is in the negative. Families will be notified by an automated calling system and e-mail notification.
My account went negative, was my child still able to eat?
Students grades K-7 are allowed to charge three meals. If the child does not bring money or a sack lunch the next day, Nutrition Services will provide a cheese sandwich and milk. Payment for these lunches will be charged to the students account. The parent/guardian will be contacted to make payment arrangements prior to providing cheese sandwich and milk meals. In grades 8-12, no charges/negative balances will be allowed.
How do I change the phone number that is being called?
Parents will receive a phone call to the primary phone (home) number that is listed in PowerSchool. If this number has changed, please update your records with your building secretary. Please note that this number is used for all SchoolMessenger notifications. Changes to this phone number will also affect how you are contacted regarding messages about inclement weather and school emergencies.
How do I change the email these messages are being sent to?
Emails are sent to the primary (first) email address in PowerSchool. If you would like these notifications to go to a different account or your email address has changed, please contact your building secretary. Please note that this email is used for all SchoolMessenger notifications. Changes to this email address will also affect how you are contacted regarding messages about inclement weather and school emergencies.