The Waukee School Board recognizes that situations may arise in the operation of the District which are of concern to its patrons. The Board believes that all concerns should be resolved at the lowest possible level.
Any person with a complaint or concern regarding a School District matter should:
- Talk first with the school official or employee involved as soon as possible.
- If not satisfactorily resolved, a meeting should be scheduled with the employee’s immediate supervisor or principal.
- If the issue continues to be unresolved, the complaint should be addressed to the Superintendent of Schools.
- If all efforts at resolution are unsuccessful, the matter may be referred to the Board of Education. The Board shall not actively investigate complaints regarding performance of employees as personnel matters are confidential and will be investigated by the immediate supervisor.
Board policies addressing formal, written citizens’ complaints are explained in Board Policy 1003.3.