Negative Balance Notifications

Waukee Community School District uses the notification system School Messenger to send negative balance notifications to parents. This allows the district to not only make this process more efficient, but by going “Green” the district saves money that can be better used in other areas.

The district no longer sends home paper reminders for low and negative balances. Instead, parents receive a phone call to the primary phone number that is listed in PowerSchool and an email. Only one phone number will be called around 12 p.m.

This only affects elementary through grade seven students. The current policies and procedures in place do not allow students grades 8-12 to charge or acquire negative balances; therefore, those students will not receive a notification.

You have the option to send cash or check made payable to Waukee Nutrition Department to the school or pay online using RevTrak. If you have any questions please contact your school secretary, lunch clerk, or the Nutrition Department at 987-2719.

The phone message will say:

Hello, this is the Waukee Community School District’s Department of Nutrition and Food Services calling to let you know that your student  <<First Name>> <<Last Name>> has a school cafeteria balance of negative <<Balance>>. Because your child is important to us, we want to continue providing meals. Please deposit additional money as soon as possible. If you have any questions, call our department at 9 8 7 2 7 1 9.  If you wish to hear this message again, please press the star key now. Thank you.

The email will say:

Dear Parent / Guardian,

This is to inform you that your child, <<First Name>> <<Last Name>>, has had a cafeteria negative account balance of <<List Balance>> within the last 24 hours. Because your child is important to us, we want to continue providing meals. Please deposit additional money as soon as possible. If you have made or sent a payment this morning, please disregard this message.

You have the option to send cash or check made payable to Waukee Nutrition Department to the school or pay online at http://waukee.revtrak.net. Be sure to include your student(s) name and ID number when sending payments to the school. Your student’s ID number is available in PowerSchool.

If you have any questions, please contact your school lunch clerk or the Nutrition Services Department at 515-987-2719.

Frequently asked questions about negative balance notifications can be viewed by visiting here.


Negative Balance Policy (Board Policy 701.5)

Kindergarten – Seventh Grade (K-7th grade)
Students have use of a meal account. When the balance reaches $0.00 a student may charge no more than $15 to this account. After a student’s account is in arrears by $15 or more and the parent/guardian does not make payment to the nutrition account, they will be notified that the Nutrition Service Department will provide an alternate reimbursable meal for breakfast and lunch. Payment for these meals will be charged to the student’s account.

Grades (8th-12th)
All meal purchases are to be prepaid before meal service begins. Deposits can be made online in RevTrak or money can be brought to cafeteria cashier, point of sale for deposit. Students who do not have sufficient funds shall not be allowed to charge meals or a la carte items until additional money is deposited in the student account.

Deposits can be made online in RevTrak or money can be brought to the school office. Low and negative balance e-mail alerts and text messages can be set up in SchoolCafe. Low and negative balance e-mail alerts can be set up in RevTrak online payment system.
Ala carte items are not part of the USDA program and are not allowed to be charged or purchased if a student has a negative balance.

Students who qualify for free meals shall never be denied a reimbursable meal, even if they have accrued a negative balance from previous purchases. Students with outstanding meal charge debt shall be allowed to purchase a meal if the student pays for the meal when it is received.

Free and reduced priced meals are available to those families who qualify. To apply for free or reduced priced meals online or contact Nutrition Service Department for an application.

Thank you for your cooperation,

Waukee Nutrition Department
nutrition@waukeeschools.org
Phone: 515-987-2719

560 Southeast University Avenue
Waukee, Iowa 50263
Phone 515.987.5161
Fax 515.987.2701